Privacy Policy

This policy was last updated on March 18, 2025.

1. Who We Are

CATCHERS-IT LTD (“The Catchers”) is a technology company registered in England and Wales under company number 14753208, with its registered office at 8 Devonshire Square, London, United Kingdom, EC2M 4PL. We provide a technological solution via our Platform for Clients and via mobile app for temporary workers (“Catchers Workers”) to facilitate work opportunities and job completion. You can contact us at info@catchers-it.com.

2. Data We Collect

We collect and process personal data when you interact with us, such as by registering on the Platform, requesting shifts, or contacting us. The data we collect depends on how you engage with us:

Clients Using the Platform:

• Registration and Account Data: Business name, Companies House number, authorised representative’s name, contact details (email, phone number), invoicing and bank details, VAT number (if applicable).
• Shift Requests: Details about the shift (e.g., task, date, location, hours, rate), and any communications related to shift coordination.
• Payment Data: Financial details necessary for processing payments to The Catchers for the provided service Usage Data: Automatically generated data about how you use the Platform (e.g., login times, pages visited).

Business Contacts (e.g., Suppliers or Partners):

• Name, job title, contact details (email, phone number), and business-related data (e.g., Chamber of Commerce number, payment details).
• Usage Data: Automatically generated data about how you use the Platform (e.g., login times, pages visited).

Job Seekers or Catchers Workers

• Registration and Account Data: Name and Surname, contact details (email, phone number), invoicing and bank details, copy of ID (might be something else? – we need to see if workers are coming to the site)
• Payment Data: Financial details necessary for processing payments to Catchers Workers for the provided service (e.g., bank account details).
• Usage Data: Automatically generated data about how you use the Platform (e.g., login times, pages visited).

Website Visitors:

• Data collected via cookies or analytics tools (e.g., IP address, browser type), as detailed in Section 8 (Cookies).

We do not collect sensitive personal data (e.g., health or biometric data) from clients unless explicitly provided by you and necessary for a specific purpose, with your consent.

3. Why We Process Your Data

We process your personal data for the following purposes:

• Service Delivery: To facilitate shift requests, connect you with Catchers Workers, and manage Assignments, to comply with the legal and contractual obligations that rest on us and the clients, in order to be able to provide relevant insurance if necessary
• Payment Processing: To invoice you for Platform fees and facilitate payments to Catchers Workers.
• Communication: To respond to your inquiries, provide support, and send service-related updates, to manage relationships with Clients, Catchers Workers, suppliers or other business relationships
• Improvement: To enhance the Platform’s functionality and user experience based on usage data.
• Marketing: To send newsletters or promotional offers about our services, with your consent where required, to be able to invite you to our events.
• Legal Compliance: To meet tax, financial, or other legal obligations (e.g., reporting to HM Revenue & Customs).
• Quality Assurance: To conduct audits or surveys to maintain service standards.

4. Legal Bases for Processing

We process your data based on one or more of the following legal grounds under the UK GDPR:

• Contract: To fulfill our agreement with you (e.g., providing access to the Platform and facilitating shifts).
• Legal Obligation: To comply with laws, such as tax or financial reporting requirements.
• Legitimate Interest: For purposes like improving our services, managing client relationships, or ensuring Platform security, where these interests do not override your rights.
• Consent: For optional uses, such as marketing communications, which you can withdraw at any time.

5. Who We Share Your Data With

We treat your data confidentially and only share it as necessary:

• Catchers Workers: Limited data (e.g., shift details, business name) to enable them to perform requested shifts.
• Affiliated Companies: Within the Catchers group, where relevant to service delivery, subject to the same privacy standards.
• Service Providers: Third-party processors, such as:
  • Payment and factoring providers to process invoices and payments.
  • IT and hosting providers to maintain the Platform.
  • Digital marketing agents (e.g., for promotional emails, with your consent).
  • Identity verification services (e.g., if required for compliance checks).
• Regulators and Authorities: Where legally required (e.g., HM Revenue & Customs) or in response to a court order.
• Auditors: For quality assurance and compliance checks.

We do not transfer your data outside the UK unless the recipient ensures an adequate level of protection equivalent to UK GDPR standards. All third-party processors are carefully selected and bound by agreements to protect your data.

6. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined above or as required by law:

• Active Clients: Data is stored while your account is active and for up to 12 months after your last interaction with the Platform, unless longer retention is legally required.
• Financial Data: Retained for 7 years to comply with UK tax and accounting laws.
• Usage Data: Anonymized after 12 months of inactivity for statistical purposes.
• Marketing Data: Kept until you unsubscribe or withdraw consent.

Once retention periods expire, your data is securely deleted or anonymized so it can no longer identify you.

Data Type	Legal Basis	Retention Period
Account Details	Contract	12 months after account inactivity
Shift Requests	Contract	12 months after shift completion
Payment Data	Legal Obligation	7 years
Usage/Analytics Data	Legitimate Interest	Anonymized after 12 months of inactivity
Marketing Contacts	Consent	Until consent is withdrawn

7. Your Rights

Under the UK GDPR, you have the following rights, subject to legal exceptions:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Ask us to delete your data, unless we must retain it for legal or contractual reasons.
• Restriction: Limit processing if data is inaccurate or no longer needed.
• Objection: Object to processing based on legitimate interests (e.g., marketing), which we will honor unless compelling reasons apply.
• Portability: Receive your data in a machine-readable format or have it transferred to another controller, where processing is based on consent or contract.
• Withdraw Consent: Stop consent-based processing (e.g., marketing) at any time, without affecting prior processing.

To exercise these rights, contact us at info@catchers-it.com. We will respond within one month, extendable by two months for complex requests. You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with our handling of your data.

8. Cookies

We use cookies and similar technologies (e.g., JavaScript) to enhance your experience on the Platform. Cookies are small text files stored on your device to improve functionality and analyze usage.

Types of Cookies:

• Functional Cookies: Ensure the Platform works correctly (e.g., saving login status).
  • Examples: Authentication status, session preferences.
  • Retention: Infinite (for active users) or 12 months.
• Analytical Cookies: Track usage to improve the Platform (e.g., page visits, click behavior).
  • Examples: Google Analytics (anonymized data, 26 months retention).
• Marketing Cookies: Deliver relevant ads or measure campaign effectiveness, with your consent.
  • Examples: Google AdWords (26 months), Facebook Pixel (180 days).

You can manage cookies via your browser settings to accept, reject, or delete them. Disabling cookies may affect Platform functionality. For more details, see our Cookie Notice on the Platform.

9. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and staff confidentiality obligations. However, no internet transmission is 100% secure, and while we strive to safeguard your data, we cannot guarantee absolute security.

10. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal data.

11. Updates to This Policy

We will occasionally update this policy to reflect changes in our practices and services. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes on the Website. We recommend that you check this page from time to time to inform yourself of any changes in this policy or any of our other policies.

12. Contact Us

For questions, requests, or complaints about this Privacy Policy or our data practices, please contact us at:

• Email: info@catchers-it.com
• Address: CATCHERS-IT LTD, 8 Devonshire Square, London, United Kingdom, EC2M 4PL

We value your privacy and will address your concerns promptly.